Values are beliefs that guide our actions. We urge you to abide by these values and to pass them on to others who join your team. Our success and growth lie in adhering to these guiding principles.

Value #1 Creating Highest Value for Clients

• Our business, our jobs exist because of clients and we owe them good service, good value
• Providing value doesn’t mean providing the cheapest/quickest solution or offering
• It’s about providing a quality solution/offering that solves their problem in the best way possible. This could be making this easier, faster, better for them.
• We can create value by understanding their needs and coming up with a suitable solution. 

You’re confident about this value IF: You know who your clients/customers are and understand their needs/problems
How to act keeping this value in mind:

• During decision making – try to accommodate client request or think of the best/most valuable solution in that situation
• Keep client perspective/end goals in mind to devise the most valuable solution
• Think about the client’s business as your own; think about what you would want if you were in the clients’ place
• Understand why the client is saying certain things and then figure out how better you can service them
• In weekly or monthly team calls, discuss client problems and think of offerings that are valuable for clients
• Share stories on company wide groups/calls about creating value for clients

Value #2 Act in the Best Interest of Company

• In any situation, always consider the company’s perspective
• The best interest of the company does not mean going against people or disregarding their needs. It means doing whatever is the best in that situation for the benefit of the company
• We’re all working together to drive company growth and that is why this value is important

How to act keeping this value in mind:

• In any equation, prioritise the needs of the Company > Department > Team > Self
• Think of not only the short-term impact but also long term – how does it affect Wisdm
• In a situation where you have to take a decision about a client, your own action or another team member, ask yourself “Is this decision the best for the company?” “What will be the impact on the company if everybody acted this way?”

Value #3 Always Set the Right Context

• Communication is complex. And in a remote company, there are high chances of misinterpretation because of different mediums being used to communicate
• Tone, intensity, emotion are not clear when it comes to written communication. Hence, using the right channels and setting the right context (explaining the background, importance, priority) become very important
• In any situation, context helps clear doubts, set the right expectations, and reduces rework because of clarity

How to act keeping this value in mind:

• When assigning a task, give as much information as possible needed for the success of the task. Explain the background, the importance of the task (set priority), the expected outcome, so that miscommunication is at a minimum
• When taking up a task, ask questions, find out why this task is important in the first place. Repeat your understanding and clarify doubts.
• Send out meeting invites with agendas
• It’s better to overcommunicate than assume

Value #4 Give Instant Feedback

• Feedback is about helping people correct their actions when they’re not going on the right track, and also recognising and encouraging the right behaviour
• Feedback doesn’t have to be scary or difficult if given and taken in the right spirit
• Feedback means you care strongly about helping the person and the company
• Feedback should be given about actions and should not be personal
• Feedback should be given in a timely manner, the sooner the better so that the incident is fresh in the person’s mind and actions can be taken quickly

How to act keeping this value in mind:

• If you notice anyone, even seniors, behaving in a way that’s not expected, or taking a decision that’s not right, speak up, let them know your thoughts
• Take opportunities to compliment your teammates or others when you see them exhibiting the right kind of behaviour (so that you encourage them to repeat it)
• If things are not clear, ask questions, don’t keep them to yourself
• If you find yourself complaining about an X person to someone, this means you need to give feedback to X
• If you’re worried about consequences or intimidated by the person, take help of others to give feedback, but don’t shy away from talking about the issue
• Have 1-on-1 calls with your team members and allow them to share their feedback

Value #5 Take Decisions

• For any task we take up, it’s important to assume ultimate responsibility
• We have to get the work done and take decisions along the way that are important for the completion of the task 
• Decisions that are not strategic, reversible, have a low-cost impact, are low-cost, do not affect many people should be taken and should not be passed on to others
• It’s important to inform about the decision you’ve taken, it’s not necessary to wait for a decision to be made by others (when it’s reversible, low-cost/low-impact)
• Not taking decisions and asking managers/mentors for guidance even when you’ve handled such situations before can slow down the process
• Reflect if the approval-seeking behaviour is a habit or the fear of making a mistake
• Remember, we can move faster if decisions are distributed rather than waiting on people and creating bottlenecks

How to act keeping this value in mind:

• Managers/seniors need to encourage their team to take decisions, and not punish them in case they make a mistake – mistakes should be discussed as learnings
• As the owner of the task you can ask for guidance to help you do the task better but execution and decision-making are your responsibility
• When passing on a decision to others think if it is going to be worth the other person’s time
• Not making a decision is worse than making the wrong decision

Value #6 Keep Simplifying

• Making things better does not mean making them complex
• Sometimes taking things away and keeping only what’s needed can help
• Simple is better

How to act keeping this value in mind:

• Keep thinking of ways to simplify your processes/communication/documentation/product or offering
• When designing any process/offering try to keep in mind the purpose or the need of the user